Job Duties:

• Answer phone calls - providing order information, placing orders and taking payments
• Tracking orders and communicating with carriers on shipment delays
• Serve as the link of communication between customers, retailer and representative to our internal teams
• Prepare and track reports for sales and future sales forecasts
• Processing returns - providing shipping labels, checking in returns, issuing refunds
• Using various software and systems to record customer interaction and solutions
• Communicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.
• Assist with general customer service tasks

Requirements:

• Must be ok with dogs as the Manager's bring their dogs in the office weekly
• Previous in office customer service experience is required
• Ability to work independently and in teams = the office all works together to things done!
• Ability to learn, retain, and relay product knowledge
• Solution-based problem solving skills

Details:

• Pay range: $20-22/hr depending on experience
• Schedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!
• Location: In-office for training and then flexible

Benefits:

• Medical, dental, vision insurance is offered
• paid holidays
• Accrued PTO
• 401K

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.